Collection: Returns & Refunds
We ship only within the 48 contiguous United States. We do not ship to Alaska, Hawaii, US protectorates (e.g., Puerto Rico), P.O. boxes, or APO/FPO addresses.
With warehouses on both coasts, we are able to reach most of our customers within a 3-business day timeframe. Occasionally a warehouse is out of the product and the warehouse further from you will have to fulfill the order which could make the ETA up to 6 days. Some of our larger product (such as outdoor furniture sets) is best shipped via LTL (Less than Truck Load) freight to best ensure safe delivery, and once the shipment arrives, FedEx will require an appointment to deliver the order, so please include a phone number in your order you can be reached at. Someone must be present to take delivery of LTL shipments and sign for the delivery (drivers only offload the product into the driveway; any additional help by the driver will require an additional charge).
Please double check the delivery address prior to ordering to ensure your package reaches its intended location. We can only ship your order to the address given to us in your order at the time you checkout. If you contact us with a change of address and we haven’t processed the order yet, we can make the change. If the order has already been processed and is on the FedEx truck (even though the order doesn’t show shipped in the marketplace), or has movement on FedEx.com, you only need to create an account on fedex.com/us/delivery, and you will be able to redirect your package(s).
Cancellation Policy
We try to process orders within one business day (excluding Sat, Sun and holidays) whenever possible, so if you cancel the same day, we should be able to keep the order from shipping and have you refunded within 1-2 business days.
If you cancel and the product has already shipped, we will attempt to have the carrier RTS (Return To Shipper) the product back to us, but this is not always successful and we will need for you to monitor the tracking to refuse the product if they try to deliver. Once the item is confirmed en route back to us, your refund will be processed within 2-3 business days.
Return Policy
Millions of customers are happy with our friendly customer service, often because of our simple and easy return & refund policy. Our aim is to make your purchasing experience as simple, convenient, and enjoyable as possible.
All Cfowner.com purchases may be returned for any reason within 30 days of date of purchase upon receipt of a Return Merchandise Authorization (RMA) number issued from Cfowner. All RMAs may receive a complete replacement unit, replacement parts, full or partial refund at the sole discretion of Cfowner LLC. There are no additional cost or fees associated to an RMA, including restocking fees or processing fees. However, in some exceptional cases (discussed below) return shipping may be at the customer’s expense.
If an item is not delivered or arrives in a damaged or otherwise defective state, please contact us within 7 days to submit a claim for an RMA. Cfowner may require pictures or video of defective/damaged items to issue a full refund. Once your claim is processed and approved, please allow 5-7 business days for the refund request to be completed. Some financial institutions may take an additional 5-7 business days to return the funds to your account(s), depending on the nature of the financial institution and the original form of payment. If a replacement unit or replacement parts are requested, please be aware that the fulfillment time frame is based on replacement product location & availability, and if the original unit and/or parts are out of stock, alternatives such as a comparable product or partial or full refund may be offered at Cfowner LLC’s sole discretion.
Items returned must be in their original packaging or acceptable packaging, along with all accessories from the original shipment. All instances of returns from damaged or defective products are shipped back to Cfowner at Cfowner’s expense. All other returns are shipped back to a Cfowner at the customer’s expense. In cases where the customer chooses to provide the return shipping, a tracking number must be provided to Cfowner, and it must be confirmed as returned to our warehouse to complete the warranty transaction and any refunds. Please note that it is at the company's discretion to decide if the item may be returned to Cfowner. Unauthorized returns (those without a pre-authorized RMA from Cfowner LLC) will not be accepted, and any unauthorized return shipping charges incurred by the customer will not be reimbursed.
With warehouses on both coasts, we are able to reach most of our customers within a 3-business day timeframe. Occasionally a warehouse is out of the product and the warehouse further from you will have to fulfill the order which could make the ETA up to 6 days. Some of our larger product (such as outdoor furniture sets) is best shipped via LTL (Less than Truck Load) freight to best ensure safe delivery, and once the shipment arrives, FedEx will require an appointment to deliver the order, so please include a phone number in your order you can be reached at. Someone must be present to take delivery of LTL shipments and sign for the delivery (drivers only offload the product into the driveway; any additional help by the driver will require an additional charge).
Please double check the delivery address prior to ordering to ensure your package reaches its intended location. We can only ship your order to the address given to us in your order at the time you checkout. If you contact us with a change of address and we haven’t processed the order yet, we can make the change. If the order has already been processed and is on the FedEx truck (even though the order doesn’t show shipped in the marketplace), or has movement on FedEx.com, you only need to create an account on fedex.com/us/delivery, and you will be able to redirect your package(s).
Cancellation Policy
We try to process orders within one business day (excluding Sat, Sun and holidays) whenever possible, so if you cancel the same day, we should be able to keep the order from shipping and have you refunded within 1-2 business days.
If you cancel and the product has already shipped, we will attempt to have the carrier RTS (Return To Shipper) the product back to us, but this is not always successful and we will need for you to monitor the tracking to refuse the product if they try to deliver. Once the item is confirmed en route back to us, your refund will be processed within 2-3 business days.
Return Policy
Millions of customers are happy with our friendly customer service, often because of our simple and easy return & refund policy. Our aim is to make your purchasing experience as simple, convenient, and enjoyable as possible.
All Cfowner.com purchases may be returned for any reason within 30 days of date of purchase upon receipt of a Return Merchandise Authorization (RMA) number issued from Cfowner. All RMAs may receive a complete replacement unit, replacement parts, full or partial refund at the sole discretion of Cfowner LLC. There are no additional cost or fees associated to an RMA, including restocking fees or processing fees. However, in some exceptional cases (discussed below) return shipping may be at the customer’s expense.
If an item is not delivered or arrives in a damaged or otherwise defective state, please contact us within 7 days to submit a claim for an RMA. Cfowner may require pictures or video of defective/damaged items to issue a full refund. Once your claim is processed and approved, please allow 5-7 business days for the refund request to be completed. Some financial institutions may take an additional 5-7 business days to return the funds to your account(s), depending on the nature of the financial institution and the original form of payment. If a replacement unit or replacement parts are requested, please be aware that the fulfillment time frame is based on replacement product location & availability, and if the original unit and/or parts are out of stock, alternatives such as a comparable product or partial or full refund may be offered at Cfowner LLC’s sole discretion.
Items returned must be in their original packaging or acceptable packaging, along with all accessories from the original shipment. All instances of returns from damaged or defective products are shipped back to Cfowner at Cfowner’s expense. All other returns are shipped back to a Cfowner at the customer’s expense. In cases where the customer chooses to provide the return shipping, a tracking number must be provided to Cfowner, and it must be confirmed as returned to our warehouse to complete the warranty transaction and any refunds. Please note that it is at the company's discretion to decide if the item may be returned to Cfowner. Unauthorized returns (those without a pre-authorized RMA from Cfowner LLC) will not be accepted, and any unauthorized return shipping charges incurred by the customer will not be reimbursed.